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FAQ/CONTACTFrequently Asked Questions and Inquiries
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- Frequently Asked Questions and Inquiries
We have compiled a list of frequently asked questions from customers, so please take a look before contacting us.
※For inquiries about the organization, please contact the following e-mail address.
Inquiries from domestic organizations: <crc@drhm.jp>
Inquiries from overseas (inbound) organizations: <grc@drhm.jp>
About reservation
- Please tell me about check-in and check-out time
Check-in 15:00 Check-out 11:00
※It may vary depending on the reservation plan.- Can I make a reservation by phone?
- Yes. For reservations by telephone, please contact the Reservation Center: 03-5539-2612（8:00～22:00）Please contact us at the hotel representative: 0940-62-4111
- When will the cancellation fee be charged?
There will be a cancellation fee from 3 days in advance.
※It may vary depending on the reservation plan.- Could you tell me about the accommodation agreement?
Please see here for accommodation terms.
About Restaurants and Cuisine
- Tell me about the opening hours of the restaurant.
- Location: 1F Restaurant "Locavore"Breakfast buffet from 7:00 to 9:30 (Last in 9:00)Dinner Buffet 17:30-21:00 (Last in 20:30)
※Please use it during business hours.
※It is subject to change due to circumstances.
※Our hotel has introduced VACAN, which distributes congestion and waiting times. We will inform you of the order by e-mail when it is crowded. - Tell us about your food allergies.
Click here for allergy policies
About the use of the public bath
- Please tell me the business hours of the public bath.
- Opening hours: 15:00 to 23:00 (last entry: 22:30)6:00 to 10:00 (last entry 9:30)
Other
- Do you have a coin laundry?
- There is a coin laundry on the second floor.Business hours: 15:00～23:00 / 6:00～10:00Washing machine (4 units) 500 yen / timeDryer (4 units) 200 yen / 40 minutes
- Do you handle medicines?
We cannot provide medicines to customers at our hotel.
- Do you have an ice machine?
There is no ice machine. Please purchase ice at the shop on the first floor.