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FAQ/CONTACTFrequently Asked Questions and Inquiries
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- Frequently Asked Questions and Inquiries
We have compiled a list of frequently asked questions from customers, so please take a look before contacting us.
※If you have any questions about the organization, please contact the following e-mail address.
Inquiries from domestic organizations: <crc@drhm.jp>
Inquiry from overseas (inbound) organizations: <grc@drhm.jp>
About reservation
- Please tell me about check-in and check-out times.
Check-in 15:00 Check-out 11:00
※It may vary depending on the booking plan.- Can I make a reservation by phone?
- Yes. To make a reservation by phone, please contact the Reservation Center: 03-5539-2612（8:00～22:00）Contact us on the day of the hotel representative: 0940-62-4111
- When will the cancellation fee be charged?
Cancellation fee will be charged 3 days in advance.
※It may vary depending on the booking plan.- Could you tell me about the accommodation terms?
Click here for the terms of accommodation.
About restaurants and dishes
- Tell me about the restaurant's business hours.
- Location: 1F Restaurant "Locavore"Breakfast buffet 7:00 to 9:30 (Last in 9:00)Dinner Buffet 17:30 to 21:00 (Last in 20:30)
※Please use it during business hours.
※It is subject to change depending on circumstances.
※Our hotel has introduced VACAN, which distributes congestion and waiting times. We will inform you of the order by e-mail when it is crowded. - Please tell us about food allergies.
Click here for allergy policy
About the use of the public bath
- Please tell me the business hours of the public bath.
- Business hours 15:00 to 23:00 (last entry 22:30)From 6:00 to 10:00 (last entry: 9:30)
Others
- Do you have a coin laundry?
- There is a coin laundry on the second floor.Business Hours: 15:00～23:00 / 6:00～10:00Washing machine (4 units) 500 yen/1 timeDryers (4 units) 200 yen / 40 minutes
- Do you handle pharmaceutical products?
We cannot provide medicines to customers at our hotel.
- Do you have an ice machine?
There is no ice machine. Please purchase ice at the shop on the first floor.