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FAQ/CONTACTFrequently Asked Questions and Inquiries
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- Frequently Asked Questions and Inquiries
We have compiled a list of frequently asked questions from customers, so please check before contacting us.
※For inquiries about the organization, please contact the following e-mail address.
Inquiries from domestic organizations: <crc@drhm.jp>
Inquiry of overseas (inbound) organizations: <grc@drhm.jp>
About reservation
- Please tell us about check-in and check-out times
Check-in 15:00 Check-out 11:00
※It may vary depending on the plan of the reservation.- Can I make a reservation by phone?
- Yes. For reservations by telephone, please contact the Reservation Center: 03-5539-2612（8:00～22:00）Contact us on the day of the hotel representative: 0940-62-4111
- When will the cancellation fee be charged?
A cancellation fee will be charged from 3 days in advance.
※It may vary depending on the plan of the reservation.- Could you tell me about accommodation terms?
Please see here for accommodation terms.
About Restaurant and Cooking
- Please tell me about the restaurant opening hours.
- Location: 1F Restaurant "Locavore"Breakfast buffet 7:00 to 9:30 (Last in 9:00)Dinner Buffet 17:30-21:00 (Last in 20:30)
※Please use it during business hours.
※It is subject to change due to circumstances.
※Our hotel has introduced VACAN, which distributes congestion and waiting times. We will inform you of the order by e-mail when it is crowded. - Tell me about food allergies.
Click here for allergy policies
About the use of the public bath
- Please tell me the opening hours of the public bath.
- Opening hours 15:00 to 23:00 (last entry 22:30)6:00 to 10:00 (last entry 9:30)
Other
- Do you have coin laundry?
- There is a coin laundry on the second floor.Operating Hours: 15:00～23:00 / 6:00～10:00Washing machine (4 units) 500 yen / timeDryer (4 units) 200 yen / 40 minutes
- Do you handle medicines?
We cannot provide medicines to customers at our hotel.
- Do you have an ice machine?
There is no ice machine. Please purchase ice at the shop on the first floor.